Terms and Conditions of Sale

We the company Tractus Services undertake to provide the service setup of website design and construction
to you the customer/client on the following business terms:

a) On receipt or placing of the initial order a deposit by cheque or cash to the sum of 50% of the initial
quoted price is required plus VAT which is non-refundable. On completion the site is put onto a testing
server so that the customer can check it and decide on any amendments. At this stage a further 25% is
payable to Tractus Services. The final 25% is to be paid before the site goes live.

b) Any variance of work involving changes or additions to the initial requested work is to be reflected in
the final pricing of the order invoice. This also applies to website updates. When the website is on the
live server any amendments are chargeable at the normal hourly rate.

c) When an order is placed any images and text are to be provided by the customer to Tractus Services
for the completion of the work. Tractus Services cannot take responsibility for any copyright
infringements caused by materials submitted by the client. We reserve the right to refuse any material
of a copyrighted nature unless adequate proof is given of permission to use such material.

d) Tractus Services cannot be held responsible for anything adversely affecting the client’s business
operation, sales or profitability that might be claimed as a result of a service offered by Tractus Services
Ltd.

e) Tractus Services ltd will provide the customer with an expected completion date for the project and will
make every effort to meet the deadline. We do not guarantee and are not bound in any way to complete
the project by this date. The date provided by an employee of Tractus Services is purely an estimate.

f) From the date that the deposit is received there is a time limit of four weeks for the customer to
provide Tractus Services with all of the information to complete the work. Failure to comply with this
may result in the loss of the deposit.

g) When the customer has collated the information it can be sent by post or e-mail. In the case of local
companies, if our sales staff have to collect the information there is no charge for the initial visit. Any
subsequent visits are chargeable per visit as itemised on our price list.

h) Once the work is completed final payment is due before the work is passed to the customer. The work
is the property of the company until the final payment is made.

i) Whilst every endeavour will be made to ensure that the website and any scripts or programs are free of
errors, Tractus Services cannot accept responsibility for any losses incurred due to malfunction, the web
site or any part of it.

j) The company provides information for the setting up of e-mails. It is not the responsibility of the
company to set up e-mails on a customer’s computer. If this is required by the customer it is an extra
charge at the normal hourly rate.

k) It is the responsibility of the Client to renew their domain names when due. If a domain name expires,
Tractus Services Ltd can not be held liable for this. However, Tractus Services will make a reasonable
effort to contact the Client regarding domain renewal.

l) When a Client renews Hosting with Tractus Services Ltd , this also includes domain renewal if the renewal is
needed to keep the site functioning and was purchased as part of the Hosting package. If the Client does not
renew the Hosting, their domain name could be made available to the public for purchase and Tractus
Services Ltd can not be held liable for this.

m) Renewal of Hosting is due on a yearly basis. The date of renewal will be annually from the date the website
was ordered by the Client. The Hosting will not be renewed if Tractus Services Ltd cannot contact the Client
or the Client requests for Tractus Services Ltd to not host this site.

n) The Hosting renewal charge must be received within 10 days of the Hosting expiry date. Tractus Services
Ltd reserve the right to deactivate any website where the Hosting has expired and the Client has not paid the
renewal charge. There will be an admin fee set by Tractus Services Ltd for reactivating the website/Hosting.

o) In the event of non-payment of the balance of the service costs as agreed between the company and
the client/customer being made, the whole of the balance outstanding will be required to be paid in
cash on demand within a specified period. We the company reserve the right to recover balances of
monies owed to us according to each case in question in any matter of default.

p) Acceptance of the quotation includes the acceptance of the terms and conditions of sale.

Last Updated 01/09/2008